1TRACKER
Web Driven, Time, Expense, Bill, Payment and Project Management
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Below, are some of the most commmon FAQ's for 1TRACKER and its security management application, bizDAV. If you cannot find an answer to your question in our FAQ's or 1TRACKER's online help, please contact customer support.

Administration Questions

Password & Login Questions

Workflow Questions

Population & Rates Set Matrix Questions

Project Questions

Timesheet Questions

Expense Questions

Approval Questions

Billing Questions

General Questions






Administration Answers

Your company's administrator (HQ Person) sets up your business information, list of Persons (user login accounts), password management rules, application security, and security groups. These activities are all performed in bizDAV. The HQ person specifies a person/s with the function Maintain Office for 1TRACKER. A user who belongs to a group, such as the factory group "1TRACKER Super Users", having the function, Maintain Office, will be able to specify the basic configuration of your office and administrative details. He/she can also add workers, clients, and projects to your office, and define worker populations and billing rates. Each worker in 1TRACKER corresponds to a Person in bizDAV, but must still be activated in 1TRACKER.



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Your Office's week start day is period-specific. Please do the following:

  1. Click the 'Maintain Office' button. The detail-edit page, 'Maintain your Office', will appear.
  2. Go to 'Edit Localization Properties' and click on the 'Week Start' pop-up list. Click on the desired week start day.
  3. Click 'Save'.

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Yes, 1TRACKER gives you the flexibility to assign variable rates for worktypes to different workers. You can specify these rates in the Rates Sets Matrix.



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No, you can use the 'Copy Now' feature to automatically copy all of the previous period's population and rates for all standard rate sets and projects. To access this feature:

  1. Click 'Maintain Office'.
  2. Click 'Periods'.
  3. Click the detail-edit icon next to the most recent period. The detail-edit window,'Edit a Period', will appear.
  4. Enter a starting date, code name, and long name for your new period.
  5. Click 'Yes' in the 'Copy Now' field. Any current population/rates for this period, if present, will be deleted.

You are free to rename the first period, if you wish. P1 is used, by default, in 1TRACKER for your first period.



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Password & Login Answers

Password & Login Answers: PL-1.

All the password issues related to 1TRACKER are managed by bizDAV, 1TRACKER's security administration application. To change your password, follow these steps:

  1. Login to bizDAV.
  2. Select 'My Profile'.
  3. Click the 'My User Info' icon or link.
  4. Enter your new password in the 'Password' field.
  5. Re-enter your new password in the 'Retype Password Field'.
  6. Click Save .

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Password & Login Answers: PL-2.

This error message indicates that your password is not correct. This is often caused by simple typing errors, or the CAPS LOCK key being pressed. Be careful here as you only have three attempts until your account will be suspended.



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Password & Login Answers: PL-3.

If you are a general user of 1TRACKER, you must contact your company's 1TRACKER system administrator or HQ person. He/she will reset the password. If you are your Business' HQ Person, click the 'Forgot' button, on the login panel, to restore your account. If that fails, contact 1TRACKER support.



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Password & Login Answers: PL-4.

1TRACKER has certain inbuilt security features to ensure the privacy of your information. 1TRACKER automatically logs you off if you are inactive for a set period of time, referred to as inactivity timeout. You can specify your inactivity timeout, anywhere from 2 to 30 minutes, in the 'My User Info' section. The default timeout is set at 15 minutes.



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Password & Login Answers: PL-5.

1TRACKER retains only those changes that you save. So, remember to save any changes to your data, regularly. You can click on the Refresh button to extend your current session; however, any unsaved changes to your work will not be saved with a refresh. After a refresh, your inactivity timeout timer will start over.



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Password & Login Answers: PL-6.

The account suspended message indicates that you or someone else, using your user id, has entered the wrong password too many times to access the 1TRACKER or bizDAV application. 1TRACKER automatically suspends the account after three incorrect trials accessing the application. To reactivate your account, you need to contact your Business' HQ person (system administrator) or click the 'Forgot' button on the login panel.



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Password & Login Answers: PL-7.

1TRACKER provides the convenience of 24/7, universal access. It is most likely a problem with your firewall settings disabling this client browser's IP address, on purpose. The firewall settings for your business office do not currently give you access to 1TRACKER or bizDAV. You will have to contact your business' HQ person (system administrator) to change your business' or personal firewall settings.



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Password & Login Answers: PL-8.

If you receive this message, it is an indication that an unauthorized user has attempted to take over your 1TRACKER/ bizDAV session. As one of 1TRACKER's/bizDAV's built-in security measures, you are instantly logged out, when this occurs. The unauthorized user will also be logged out.



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Workflow Answers

Workflow Answers: WF-1.

1TRACKER allows an 'agent worker' to enter project-related reports on behalf of one or more workers. A person who belongs to a group, having the function, Maintain Workers, can specify the agent management details in the 'Details for a Worker' page of 1TRACKER.



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Workflow Answers: WF-2.

You can associate your clients in 1TRACKER, as client approvers. These are workers on the client side responsible for approving project-related reports. Only your office's HQ person can associate clients to 1TRACKER. To associate your client with 1TRACKER, perform the following steps:

  1. Login to the bizDAV application.
  2. Click on 'Persons'. A list of persons for your office will be displayed. If the client-associated person is not in the list, you must first add him/her. To do so, click Add .
  3. Click the 'Groups' button. A list of security groups applicable to your office will be displayed.
  4. Find '1TRACKER client approvers' factory group in the list and click on the associated detail-edit icon. The detail-edit window, 'Edit a Security Group', will appear.
  5. Click the edit icon next to 'Persons' to assign your client to the security group, '1TRACKER client approvers'. A selection window will appear from which you can select the person to add to the security group.
  6. Click inside the 'Sel' box next to the person you wish to add and click 'Save Selected'.
  7. In 1TRACKER, add this person as a worker in 'Maintain Workers'.
  8. In 'Maintain Projects', assign this worker as a client approver for the required projects. Now, this client account can login to 1TRACKER to approve/reject reports. The client is referred to as CLO for Client Login only.

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Workflow Answers: WF-3.

Only users who belong to a group, with the function, 'Maintain Rates', can add worktypes to your list of rate in the rate sets matrix. This is usually your office's 1TRACKER administrator. If you require additional worktypes, please contact him/her.



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Workflow Answers: WF-4.

No, 1TRACKER allows you to export your timesheet and expensereport lists in TAB (Excel) or CSV (File) format, using the Export function.



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Population & Rates Set Matrix Answers

Population & Rates Set Matrix Answers: MX-1.

You must belong to a group having the function, Maintain Rates. Billing rates can be applied to standard rate set projects and external non-standard rate set projects. To apply billing rates for standard rate set projects, you must first define the standard rate sets for your office.

  1. Login to 1TRACKER and click on 'Office'. The 'Maintain your Office' page will appear.
  2. Click 'Standard Rate Sets'. The 'Maintain Standard Rate Sets' page will appear. Here, you can define your office's standard rate sets. Once the standard rate sets have been defined, your workers can be assigned to the standard rate sets applicable to them.
  3. Click on 'Population and Rate Sets'. The 'Population and Rate Sets Definition' page will appear.
  4. Use the four selection boxes to customize your population/rate sets matrix. Make sure that 'Standard Rate Sets' is selected from the rate sets pop-up list. (This is the default in 1TRACKER)
  5. Click 'View Matrix'. The 'Population Matrix' window will appear, by default. Here, you can assign your office workers to the applicable standard rate sets by clicking in the associated cells. A checkmark will appear in the cell if it has been selected. Click Save to enter your selections into the database.
  6. Click 'Billing Rate Sets' from the Mode pop-up list. The 'Rate Sets Matrix' page will appear. Wherever you see a white cell, a billing rate can be entered. Once you have entered your workers' billing rates, click Save .

To apply billing rates for external non-standard rate set projects:

  1. Login to 1TRACKER and click on 'Population & Rate Sets'. The'Population & Rate Sets Definition' page will appear.
  2. Use the four selection boxes to customize your population/rate sets matrix. Make sure that 'External Non Std Rate Set Projects' is selected from the rate sets pop-up list.
  3. Click 'View Matrix'. The 'Population Matrix' window will appear, by default. Here, you can assign your office workers to the applicable external non-standard rate set projects, by clicking in the associated cells. A checkmark will appear in the cell if it has been selected. Click Save to enter your selections into the database.
  4. Click 'Billing Rate sets' from the Mode pop-up list. The 'Rate Sets Matrix' page will appear. Wherever you see a white cell, a billing rate can be entered. Once you have entered your workers' billing rates, click Save .

Note: No billing rates are associated with internal non-std rate set projects. All worktypes for internal projects will automatically be available to assigned workers.



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Population & Rates Set Matrix Answers: MX-2.

You can use the selection boxes displayed on the Population & Rate Sets Definition page to customize your matrix for simplified viewing. 1TRACKER allows you to select subsets of workers, worktypes, periods, and rate sets-this flexibility enables you to zoom in on the information you wish to view.



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Project Answers

Project Answers: PR-1.

To create a new project report:

  1. Select the report type i.e. timesheet, status report, or expensereport.
  2. Select the time period for your new report.
  3. Click the pop-up box, 'Please select a project'.  A list of projects available to you will be displayed.
  4. Select a project from the list by clicking on it. If you have an existing report for that time period, a message will appear indicating this. If there is no report for that project in the week selected, the 'Details' page for the new report will appear. You can then enter information into your new report.

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Project Answers: PR-2.

If a project has any associated activity, i.e. timesheets, statusreports, expensereports or bills, then it cannot be deleted. This is necessary to maintain data integrity in 1TRACKER. Only a worker who has the function,'Maintain Projects', can delete projects. If you no longer wish to have a project appear in your task lists, you may inactivate it in 'Maintain Projects'.



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Project Answers: PR-3.

1TRACKER allows you to specify a fixed percentage, applied to all expenses in expensereports for a specific project. You can specify this fixed margin in the 'Details for a Project' page, below the heading, 'Edit Population and Rate Information'. E.g. An interior designer wishes to add a 25% margin on all expenses.



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Project Answers: PR-4.

You can enter project-specific comments in the 'Notes' column of the Project activity/timekeepers table, on the homepage. Click the edit icon next to the project you wish to enter comments for. A new window will appear, in which you can type your comments. Click Save when you are done. All workers assigned to the project will be able to view any associated comments by clicking the edit icon. Only one worker may make changes to this notes section at any point in time.



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Timesheet Answers

Timesheet Answers: TS-1.

No, the worktype will be deleted from the current timesheet only, but not from any other existing timesheets for that project. The worktype will also be deleted from your bookmarked timekeepers.



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Expense Answers

Expense Answers: EX-1.

You can view employee expense reimbursements in worker activity reports. These can be worker or office-specific.  To access this information:

  1. Click  'Reports'. The 'Select Reports' page will appear.
  2. Click 'All Workers Reports' to view expense reimbursements for your whole office OR click 'Worker Reports' to view expense reimbursements for a specific worker.
  3. Select the period for the activity report, from the period pop-up list. A worker activity report for the specified period will appear.
  4. View the percentage ratios for expense reimbursements.
  5. Go to 'Money for not Reimbursed Expensereports' or 'Money for Reimbursed Expensereports' to view expensereport reimbursement details.

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Approval Answers

Approval Answers: AP-1.

The order of approvals in 1TRACKER is : Worker>Project Manager> Client Manager> Account Manager.

Timesheets, statusreports, and expensereports display two approvers, by default, the worker, and project manager. The client manager and account manager are additional optional approvers. Bills display only one approver, by default, the project manager. Additional approvers can be assigned in 'Maintain Projects' under the heading, 'Edit Managers'.



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Approval Answers: AP-2.

Any reports requiring your approval will be displayed on your 1TRACKER homepage. These will appear in the section 'You have to approve'. Each report type, along with the number of approvals required, is displayed. To approve any report type, simply click on the associated icon. A list of reports for the selected report type will appear, from which you can select a report for approving.



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Approval Answers: AP-3.

1TRACKER displays the approval status of reports waiting for approval, on the 'Timesheets to Approve' or 'My Timesheets' page. Here, you can view who has approved a report, and which approver is next in line for approving that particular report.



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Approval Answers: AP-4.

This can occur whenever a timesheet, statusreport, or expensereport is rejected by another approver down the approval line. This results in the report going back to the worker who created it, for editing and re-submitting. The corrected report must then go through the entire approval cycle for re-approval.



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Approval Answers: AP-5.

Only the worker who originally created the report can make the required changes. In the case where the report was created by an agent worker, only the agent worker can correct it.



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Approval Answers: AP-6.

To add comments, click on 'Edit Comments' in the approval box. A new window will appear. Click inside the window to begin entering text. Click Save when you are done. The comments window will close and your entered text will appear in the comments section of your report.



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Billing Answers

Billing Answers: BL-1.

Only the project manager of a specific client-project can create bills, for that project.



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Billing Answers: BL-2.

Both project managers, associated with the client-projects, and accounting managers can apply payments to client bills.



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Billing Answers: BL-3.

You can view both approval and payment status of a bill by going to the 'Payments' page. A list of bills applicable to you will be displayed. Each bill conveniently shows the approval and payment status. Alternatively, you can click 'Reports' and then click 'Project Reports'. Select the project you are the manager for and view the 'History' reports.



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Billing Answers: BL-4.

1TRACKER enables you to bill your clients in their currency. When setting up client-project details, you can specify the billing currency for your clients.



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General Answers

General Answers: GN-1.

'HQ Persons' is a security factory group, defined in bizDAV, that has full administrative privileges for your business. The person first designated, here, as your company's HQ Person, is normally the person who has signed up for 1TRACKER. You can have more than one person in the 'HQ Person' group. These additional persons will have all the same administrative privileges, but they will not have the 'HQ Person' designation.



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General Answers: GN-2.

1TRACKER is not affected by time changes.



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General Answers: GN-3.

The following functions/roles, as defined in bizDAV apply to 1TRACKER:

Short Name Long Name Super Users Only
B:ExternalReports Browse reports on all external clients and projects for your office No
B:InternalReports Browse reports on all internal projects for your office No
B:WorkerReports Browse reports on all workers in your office No
ClientLogin Basic function for 1TRACKER Client approvers to login No
M:Clients Maintain Clients No
M:Office Maintain main office, including worktypes, expensetypes, holidays, and currencies No
M:Projects Maintain Projects No
M:Rates Maintain Rate Sets and Populations for Workers No
M:Workers Maintain Workers - Connect to bizDAV No
WorkerLogin Basic function needed to login to 1TRACKER No

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